Here at Ethical Trading Group, we get a lot of questions from our customers! Here are the top 10 questions we get regularly to help you learn more about our brand;
- Where are you located?
We have stores in all capital cities of Australia. Our head office is located in Sydney, NSW.
- Do you own the factories that your products come from?
Like many retail and wholesale businesses, we do not own the factories that make our products. We work with selected suppliers, many of which are long term, and support 700,000 workers across three continents. We take our responsibility to the workers in the factories, their communities, our customers, and our stakeholders seriously. We only select products which are made with respect for the environment, in good working conditions, and are sustainable.
- Where do I buy your products?
You can purchase our products in person at one of our retail stores. We also wholesale to other retailers. If you would like to find a stockist near you, please call our customer service department on 123-456-7890.
- Can I buy your products online?
Unfortunately no. Right now, we like to have an in person approach to sales of our products. This allows our knowledgeable staff to give you the back story of each product you purchase and creates a more personal experience for both our staff and customers.
- Are your products environmentally friendly?
All of our products are stringently monitored to ensure that they are safe for the environment and manufactured using processes which comply with the highest environmental standards.
- What products do you sell?
At the moment we currently sell recycled homewares, handmade toys, lavender bags, organic coffee beans, prickly pear seed oil, handbags from India, and Christmas Hampers. We will soon be stocking Australian Bush Foods as well. Check back for updates.
- How do I know your brand is ethical?
Our organisation is committed to the highest standards of conduct and ethical behaviour in all of our business activities, and to promoting and supporting a culture of honest and ethical behaviour, corporate compliance and good corporate governance.
We have a “Whistle-blower Policy” to encourage employees, suppliers, contractors, tenderers or any person who has business dealings with our organisation (‘Relevant Persons’) to raise any concerns and report instances of unethical, illegal, fraudulent or undesirable conduct, where there are reasonable grounds to suspect such conduct, without fear of intimidation, disadvantage or reprisal.
- Can I sell your products in my store?
We would absolutely love to have our products in your store. We do however, have a strict wholesale policy to ensure that our products are being sold in stores that align well with our brand objectives.
A new wholesale customer must support our business with good credit quality and be reputable organisations with good standing in their local communities. For each new wholesale customer, the following information must be collected prior to agreeing to services.
For more details and a copy of our customer review checklist please email firstname.lastname@example.org
- What is your returns policy?
It is of upmost importance to us that you leave our stores happy with your purchase. We accept returns with no questions asked within 7 days as long as the product is undamaged in it’s original packaging.
Please remember that most of our products are handmade, so it is important to note that there may be slight variances in colour or size – this is what makes our products so special!
- I would like to talk to a person about your company or a product I’ve purchased. Who can I contact?
We would love to hear from you! You can talk to one of our customer service representatives Monday to Friday from 9am – 5pm AEST on 123-456-7890 or you can send us an email to email@example.com
If you have another question for us that’s not listed here please send us an email to firstname.lastname@example.org and our knowledgable customer service team will get back to you as soon as they can!